Hangar Technology⎪Flight Operations Specialist
Flight Operations Specialist
- Developed and delivered comprehensive training programs for over 50 Drone Service Providers and 10 Enterprise clients on flight planning and data analysis SaaS solutions, effectively communicating technical information and driving product adoption.
- Supported the Sales team with customer demonstrations, presentations, and addressing technical questions during the sales process.
- Provided technical support to customers, acting as a key feedback loop champion by gathering user insights and proposing product enhancements to the product team.
- Built and grew customer relationships by providing high-quality, timely, and personal support across international regions, including the USA, UK, Japan, Australia, Ukraine, Colombia, Mexico, Canada, Greece, and India.
- Gained direct, hands-on experience with sUAS (drone) operations and piloting, foundational to aerial data capture technologies.
- Created custom workflow documents tailored to user requirements and capabilities.
- Managed flight operations for projects automating vertical structure inspections, refining data acquisition methods, and pioneering high-fidelity 3D reconstruction techniques.
- Initiated and led a contract audit project that identified and rectified billing discrepancies, leading to a significant revenue increase for Hangar in 2018.
- Applied skills in Customer and Account Management (SaaS and Enterprise), Pre-Sales Support, Software Implementation and Documentation, Training Delivery, Technical Support, Communication & Teaching, and Client-Facing Success.
- Recognized for contributions with consistent salary increases throughout tenure.
Hangar Technology
February 2016 - September 2019
Austin, Texas
Previous Work
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